Frontier cable

I would like to offer some advice to all people that are looking to change their cable services. Everyone has offers and deals but I highly recommend that you stay away from Frontier.com. It has been my experience that since they took over Verizon.com in our neighbor hood our quality of service has gone down. On numerous accounts with the "new" Frontier.com I have found their customer service reps to be undertrained, and unable to provide you with the same information twice. On more then one occasion when I was told I would be chatting with a Frontier represntative from the local area I ended up speaking with someone from Washington state and I live in Indiana (not really local). To top that off, the representative fo Frontier from the Washington state area had stated that he would pass on my information to the local agents when they came available to help solve my problem. Upon calling back to Frontier.com 3 days later I learned that they had no clue about my request but did see notaions on my account regarding the conversation I had with the Washington state rep.


Needless to say I cancelled my service on Novermber 8th (they were closed on the weekend so I could not cancel earlier) to Frontier.com. At which point they did bill me for the month of December a mere $151.00 which did affect my Christmas spending for my children. And when I contacted Frontier.com about this I was informed that December would be my final bill and I will recieve a rebate check in January. Upon recieving my bill from Frontier.com on January 14th I was rudely informed that I will have to wait until February 14th before I get back the rebate that I am owed from thier over charging way back in November.

So again I say, if you are considering Frontier.com do not be fooled by their offers and adds for you will only pay for it more in the end. I almost think that a pair of rabbit ears on your television would be 100% better then the poor, uninformed, inaccurate, misleading load of crap that you will recieve from Frontier.com.